Testimonials

Testimonial #1

Eagleye Restoration & Construction is at present working on an extensive project for Village Park Condominiums located at 439 Cook St.

Doug Downs, president of the company, has been our contact person from the beginning of the project. He has always been available to us at meetings with the owners of the condominiums and at meetings with the Strata Council. His professionalism is apparent in the structuring of our project, the timelines he has always met, and the quality of the people who work with him.

He always has a full complement of people so that the work required is always accomplished quickly and efficiently. At the end of a working day, equipment is put in its proper place and debris is collected and carried away.

Given that a condominium board is not that well versed in the business of restoration, Mr Downs’ professional advice has proven to be of enormous value. He had helped us in many ways, from decision making to finalizing various aspects of our restoration process.

He and his company have proven to be an excellent choice for Village Park Condominiums.

Roberta MacIntosh
President, Strata



Testimonial #2

Dear Brad Rotto and Doug Downs,

We are writing to express our gratitude and appreciation for the quality work that Eagleye has provided us.

When our home flooded with sewage this past January 2009, our cousin highly recommended we call Eagleye restoration. Immediately Wes Ough and his partners John & Colin arrived to make order out of the chaos. Wes, John and Colin were knowledgeable, courteous, and respectful when working in our home. They displayed a professionalism we have not experienced in previous dealings with other restoration companies. Eagleye Restoration made short work of the mess, allowing us to return to our daily activities with minimum disruption.

Derek Rathwell of Eagleye Drain Services was called in to assess the cause of our flood. Along with Colin who had previously worked with Wes, as well as Don, they worked to provide us with an emergency repair of our sewage pipe. They took care to protect our lawn and property while providing us with rapid service. When Derek, Colin & Don returned to complete the repair of the entire sewage system, they kindly spent time to explain the work they were providing to us. Derek Rathwell in particular went an extra 100 miles for us speaking with the City of Victoria about the repairs taking place on our property. Derek and his team made a stressful situation manageable for our family during and especially taxing time in our lives (my mother’s cancer treatment).

Derek, Wes, Colin, John and Don’s care and expertise was exemplarity and exceeded our expectations. We ell Wes of the restoration Division and Derek of the Drain & Sewer division, spoke with us honestly about the issues we were experiencing, We were treated fairly and with deference – qualities which are unfortunately, not shown by many contracting/restoration companies. These two Eagleye teams were respectful of our home and provided superior professional work. Thank you!

Sincerely,

Robbyn, Greg, Eileen & Mary Gordon
Victoria, BC



Testimonial #3

Dear Brad, Wes and staff at Eagleye,

Anne and I cannot thank you enough for your assistance in repairing and re-painting our home. You stepped into a very awkward situation and renewed our faith in quality workmanship by restoring our home to its former glory and we can’t thank you enough for your consideration and professionalism.

Feel free to use us as a business reference in the future and please thank all of your staff on our behalf.

Sincerely,
Derek & Anne Delves



Testimonial #4

(Letter sent to Better Business Bureau of Vancouver Island)

To Whom It May Concern:

I am writing to express my appreciation for the excellent service I have received over several years from one of your members, Eagleye Restoration Services.

Several years ago, that company installed a perimeter drain around my house under what seemed to me to be very ‘trying’ conditions, ie: constant heavy rainfall, and several ‘surprises’ from a very old house scenario. Both Doug Downs and Derek Rathwell made themselves available to answer my many questions and were always positive and cheerful, as were their onsite crew. When I had occasion to contact Derek again recently re some concerns, he returned my call immediately, took a fair bit of his time to describe a solution and had someone on site within 24 hours, even though they were busy with yet another rainy season.

I also found the office staff to be friendly and efficient.

I would recommend Eagleye without hesitation.

Sincerely,
Judy Van Loon



Testimonial #5

To Whom it May Concern,

I am the president of a small strata (8 units) located in the James Bay.  We contacted Eagleye in the spring of 2011 to submit a bid to repair / replace several isolated sections of drain tile around the building.

I initially contacted Eagleye because I had seen them doing similar work in my neighbourhood, and once it was complete, you would have been hard pressed to tell that they had ever been there in the first place.  Although they were not the lowest estimate, I was impressed from the very beginning by their attention to detail and their willingness to answer questions.  After they were selected to do the work by the strata council (from three competitive bids), I was pleased with how the project progressed on schedule, the courtesy and professionalism of the crew, and in the face of several complications, their ability to complete the work within a reasonable amount of time and with little additional cost.  Once the work was completed, all of the owners directly impacted by the project we’re very pleased with the work, especially the extra attention paid to the clean up and putting things back after everything was completed.  All of them approached me with their comments before I even had a chance to ask them, which says a lot.

I would recommend Doug Downs and his team at Eagleye without reservation.

Yours truly,
J. Leopkey



Testimonial #6

To Whom it may concern,

I am writing this letter of recommendation on behalf of Eagleye Construction.
Strata 279 has engaged Eagleye to do work on the building twice in the last two years. On both occasions, we sought several quotes from local contractors. Eagleye’s quotes were thorough and competitive, and they were engaged to do the work.

Despite the stresses that accompany any repair, working with Eagleye has been an overall positive experience. In particular, owner Doug Downs has a keen appreciation for the particular challenges that face a strata complex, and is patient in allowing our processes to unfold.
More than that, Doug has always been available to lend an ear and offer advice. When he does provide advice, I feel that he is genuinely considering what is best for the building, not simply looking for additional work.

I would also note that Doug Downs and Eagleye do many of the little things that inspire confidence. For example, at the end of the day, the work site is always left neat and tidy and Eagleye employees are respectful of the needs of owners when on the property.
We would hire Eagleye again without hesitation. They have proven to be consistently competitive in their bids, honest in their assessment of the scope of work required, and dedicated to delivering a quality finished product.

Yours sincerely,

Logan Wenham
President
Strata Council 279



Testimonial #7

Dear Doug Downs and Eagleye Restoration,

Thank you so much for work at Woodwynn with the use of the excavator and the operator to work on clearing out our front hedge. As a fairly new non-profit we rely on the generosity of businesses like yours to help us further our work here amongst the homeless. We appreciate your donation of work here for the day and will gladly promote your company on our Facebook page and website. Thank you for helping us believe in people!

Richard Leblanc
Executive Director
Creating Homefulness Society, Woodwynn Farms



Testimonial #8

Dear Eagleye,

On behalf of the Victoria Society for Children with Autism I would like to offer a sincere thank you for your donation to our recent Glen Lake Inn Show and Shine Fundraiser which was held on September 16th. Thanks to the generous support from caring businesses like yours and all those who attended this great event, we were able to raise a total of 4,235.00! This money will go directly toward our respite programs, which provide much needed support and respite for families living with autism in our community.

We deeply appreciate your support of our efforts to help make the lives of those living with autism in the Greater Victoria area a little easier.

Sincerely,
Lori Brienesse-Frank
President
The Victoria Society for Children with Autism



Testimonial #9

Doug,

You are one in a million. Your character and integrity shine through Eagleye on a daily basis. Wonderful men are a credit to you, for having trained them! You are the only man who could have restored Willow Lane Cottage to my happy satisfaction.

Annley

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